Docmedilink | Empowering healthcare

Privacy Policy

Introduction:

At Docmedilink ("we" or "us"), we are dedicated to safeguarding the privacy of the personal information ("information") you entrust to us, including Protected Health Information (PHI). Our software solutions serve healthcare organizations and related entities ("clients"). This Privacy Practices Notice ("Notice") outlines how we collect, use, and disclose your information, and it details your rights regarding this data. We are legally obligated to provide you with this Notice and to adhere to its terms. This Notice is effective as of February 2024.

Information We Collect

We collect information that you voluntarily provide through your interactions with our website and customer support channels. This information may include:

Contact details (name, email address, phone number)
Company information (name, address, if applicable)
Technical data (IP address, browser type)
Information regarding your company’s operations (e.g., software usage data)

Additionally, we collect and store PHI provided by our clients through the use of our software solutions or direct interactions with authorized personnel. This PHI may include:

Patient demographics (name, address, date of birth)
Medical history and diagnoses (where applicable)
Treatment information (where applicable)
Insurance information

We do not collect or store PHI directly from patients; this data is provided by their healthcare providers with proper authorization.

How We Use Your Information and PHI

Your information is used for the following purposes:

To deliver and support our software solutions
To communicate with you about your account, services, and updates
To personalize your experience on our website
To enhance our software and services
To comply with legal and regulatory obligations

We use and disclose PHI exclusively to provide and support our software solutions for our clients. This may include:

Processing and storing PHI on behalf of our clients
Generating reports and analytics for our clients
Providing technical support related to PHI
Facilitating ePrescribing services, including transmitting prescription information securely between healthcare providers, pharmacies, and other relevant entities.

ePrescribing and Privacy

As part of our commitment to improving healthcare delivery, Docmedilink provides ePrescribing services. These services enable the secure transmission of prescription information between healthcare providers, pharmacies, and other authorized entities. When facilitating ePrescribing, we handle PHI with the highest standards of privacy and security, ensuring that all transmitted data is protected and only accessible to authorized parties.

We adhere to all relevant legal and regulatory requirements for ePrescribing, including HIPAA and other applicable laws. We will not use or disclose prescription information for any purpose other than to provide and support our ePrescribing services, unless authorized by the individual or as required by law.

How We Share Your Information and PHI

We may share your information with our service providers who assist in operating our business and supporting our software. These service providers are required to maintain the confidentiality and security of your information and PHI and may only use it for authorized purposes.

We will not sell or share your information or PHI with third parties for marketing purposes. We may disclose your information or PHI if required by law, such as in response to a court order or subpoena.

Your Rights Regarding Your Information and PHI

Your rights regarding your information include:

Right to Access: You may request access to your information by submitting a written request to [Designated Contact Person or Department]. We will provide you with a copy of your information in a readily understandable format.
Right to Rectify: You may request corrections to any inaccurate or incomplete information we hold about you. We will review your request and respond within a reasonable timeframe.
Right to Erasure: You may request that we delete your information, subject to certain legal and regulatory exceptions.
Right to Restrict Processing: You may request that we restrict the processing of your information for specific purposes. We will consider your request and respond within a reasonable timeframe.
Right to Object: You may object to the processing of your information for specific purposes, such as direct marketing. We will honor your request unless we have compelling legitimate grounds to continue processing your information.

Your Rights Regarding PHI

Individuals whose PHI we store and process on behalf of our clients should contact their healthcare provider directly to exercise their rights under HIPAA. These rights may include:

Right to Access: The right to access, inspect, and copy their medical records.
Right to Amend: The right to request corrections to inaccurate or incomplete information in their medical records.
Right to an Accounting of Disclosures: The right to receive a list of entities to whom their PHI has been disclosed.
Right to Request Restrictions: The right to request limitations on how their PHI is used or disclosed.
Right to Request Confidential Communications: The right to request that communications regarding their PHI be sent in a specific manner.

Changes to This Notice

We reserve the right to modify this Notice at any time. We will notify you of any changes by posting the revised Notice on our website and providing a copy upon request.

If you have any questions regarding this Notice, your privacy rights, or our ePrescribing services, please contact our Administrator or Support team.